All of our products are handmade with love in our Los Angeles area studio. We strive to get each order out as quickly as possible, but please note that our items are mostly made to order. What this means:
PROCESSING TIME: 3-5 business days
We get the majority of orders processed in 2-3 business days, but if you need rush service contact us and we'll try to make it happen. We're very responsive via email during normal business hours (week days, 10 am to 6 pm pacific time, excluding holidays) and even try to reply to inquiries after hours. You're also welcome to call us during business hours at 801-923-8337.
TRANSIT TIME: 3-5 business days for standard shipping, 2-3 business days for priority shipping. Please allow a couple of weeks for delivery outside of the US.
We ship most orders via USPS first class mail. We offer the option to select priority mail at check out if you want faster service. If you need extra rushed service contact us and we'll try to make it happen.
SUM IT UP: Most US orders arrive within about a week, international orders usually take 1-3 weeks to arrive depending on the destination country's customs processing speed.
IMPORTANT NOTE ABOUT INTERNATIONAL ORDERS:
If you are not in the USA please note:
1. You may have to pay customs or import duties on your shipment. We have no way of preventing this so please plan to pay these fees. These are not fees assessed by us. They are assessed by the destination country.
2. It's very important to track your package. Once your order ships you will get an email with your tracking number. If you don't see the email within 5 business days check your spam/junk folders and if you can't find it contact us to request it.
Tracking your package will enable you to see when your shipment arrives in your country. Once it has arrived you should receive it or be contacted by your postal service within a few days. If that does not happen please contact your postal service with your tracking number and ask them how you can retrieve your package. International shipments that are left unclaimed for a week or more often end up returned to us as unclaimed, so please help us avoid this by tracking your package.